REFUND & RETURNS POLICY
This is the Refunds and Returns Policy page of https://hktesorojewellery.com
Last updated: 9 December 2024
At HK Tesoro we always make sure that our customers are completely satisfied with our product but if you are not then we are ready to help.
Return Eligibility:
If you want to return an item we are ready to take back but it is your responsibility to return it within 07 days of purchase. After 07 days we will not accept that return.
The product or item that you want to return must be unworn or unused and should be in the same condition as it is delivered.
Moreover, the item should be in its all original packing.
Non-Returnable Items:
The Delivery Charges that you have paid when ordered the product are non-refundable.
Return Process:
To return an item:
You can come to our outlet or office. Or send us my mail, for doing so pack the item in a good and secure way and post it to our address. Also note that if an item has become damaged during shipping then we will not be responsible.
Refunds:
When the item is received our inspection team will check it and if it is in good condition then we will immediately inform to our accounts department and then we refund back your purchase amount within 5 working days.
Shipping Costs:
The shipping cost of the item you are sending to us should be paid by you.
Damaged or Defective Items:
If in case you have received a damaged item or it is defective then please contact us on an immediate basis. In this case, the shipping costs will be covered by us.
Exchanges:
In case you have made any mistake of size or color when ordering your item then please inform us and return that item and get the refund and after the refund place a new order. You can return any of your product purchased from on 30% less price and exchange on 30% less.
Questions?
If you have any questions about this return and refund policy then please do not hesitate to contact us through below given email or phone number.
0316 3299786