Are the products made of pure silver?
Yes, all our products are made of pure 925 sterling silver.
Is there a limit on online purchase?
No, there is no limit purchases and you can shop for as much as you want.
What modes of payment are accepted for online order?
For online orders, you may pay through any of the following modes of payments:
Cash on Delivery | All Local Debit & Credit Cards
How does the cash-on-delivery mode work?
Only customers in Pakistan can avail our cash-on-delivery service. It is only when the order arrives at your doorstep that you make the payment. Please make sure you have the exact amount of cash on you because our delivery agents do not carry any change.
What if I have misplaced my order number?
In case you misplace your order number, please write to info@hktesorojewellery.com with your full name, address, email address, country, city and the order-placing date.
How do I change or cancel an order?
If you wish to cancel, or change your order, please write to us at info@hktesorojewellery.com with your customer ID. Please make sure you do so within 24 hours of placing the order. We are afraid that any requests later may not be processed as we cannot cancel, or change an order once it has been entered into the manufacturing process. However, we will do our utmost to entertain you.
What is the refund and exchange policy?
In case you have made any mistake of size or color when ordering your item then please inform us and return that item and get the refund and after the refund place a new order. You can return any of your product purchased from on 30% less price and exchange on 30% less.
What is an error message in order status?
The ‘error’ message in order status is displayed only when our staff has queries regarding the order. You will be contacted shortly by our agent, via phone call (+92)-316 3299 786), or email (info@hktesorojewellery.com), following which the error message would be no-longer. Likewise, if you have any queries, or wish to make changes to your order, please feel free to write to us at info@hktesorojewellery.com.
Do you offer customized orders?
Yes, we do offer customized orders. It is always a pleasure to tailor products to customers’ liking.
How do I place an order for customized items?
For custom orders, please call us on the number mentioned on the website. Our customer representative will then guide you.
What should I expect to happen once I place an online order?
As soon as you place an order, you will receive a confirmation from us, via phone call or email, within the following 24 hours (your order number will be included).
What is the delivery time?
At HKTesoroJewellery.com, Quality takes time! Our estimated delivery time is 5-15 working days to guarantee the best craftsmanship and product assurance.
What if an item I have ordered is out of stock?
In case an item is not in stock, you need not worry as we will have it specifically made for you. The time to craft the ordered item depends on the quantity, and the style. You will be informed about the delivery shortly after the order gets confirmed.
How do I track my order?
You can track your order through order tracking page. To track your order please (Enter your Order ID) and (Billing Email you used during Checkout) to see the status of your order.
How do I take care of my HKtesoro silver jewellery products?
To maintain the quality of HKtesoro silver jewellery, we suggest you avoid exposing it to water, and perfumes. Sweating may also fade the polish of the product.